JOB PURPOSE
Coordinate and oversee terminal maintenance activities and Hard FM contractors during assigned shifts to ensure terminal infrastructure and specialist systems operate safely, reliably, and efficiently.
KEY ACCOUNTABILITIES
A. Terminal Maintenance Support & Contractor Coordination
- Serve as the senior terminal maintenance representative during assigned shifts, coordinating maintenance activities and contractor responses to support airport operations.
- Monitor the operational status, availability, and performance of terminal infrastructure and specialist systems, including Baggage Handling Systems (BHS), Passenger Boarding Bridges (PBB), lifts, escalators, and building systems.
- Coordinate and oversee outsourced Hard Facilities Management (Hard FM) providers and specialist contractors, monitoring SLAs, response times, and maintenance quality.
- Maintain clear communication channels with AOCC, Airport Duty Managers (ADM), Passenger Services, and key operational stakeholders regarding facility status and defects.
- Support operational readiness, commissioning programs, infrastructure handovers, and ORAT exercises, while ensuring terminal maintenance complies with the Wildlife Hazard Management Programme.
B. Permit-to-Work, Safety & Compliance Monitoring
- Administer and coordinate Terminal Infrastructure Permit-to-Work (PTW) activities during assigned shifts, ensuring all works are authorized, controlled, and safe prior to execution.
- Monitor maintenance activities to ensure strict compliance with airport safety requirements, permit conditions, approved work practices, and the Safety Management System (SMS).
- Conduct routine inspections of terminal facilities and work areas to identify safety hazards, operational risks, technical defects, and compliance issues.
- Ensure contractor compliance with statutory fire safety inspections, fire protection system maintenance, and applicable Vietnamese fire safety legislation, coordinating with Fire Police when required.
- Maintain accurate maintenance records, permit documentation, contractor reports, shift logs, and support technical audits and safety investigations.
C. Defect Management, Service Restoration & Operational Support
- Coordinate rapid responses to infrastructure failures, technical faults, and equipment outages to minimize operational disruption and passenger inconvenience.
- Act as the first escalation point during assigned shifts for major terminal infrastructure failures, contractor performance issues, and maintenance risks.
- Support Airport Duty Managers (ADM) during operational disruptions, emergency situations, Airport Emergency Plan (AEP) activations, and business continuity events.
- Monitor and analyze recurring defects and infrastructure trends, escalating systemic performance concerns to the Manager, Terminal Maintenance.
- Record significant infrastructure failures, operational restrictions, and PTW matters in the Airport Operational Log, ensuring formal and comprehensive shift handovers.
JOB REQUIREMENTS
A. Qualifications
Diploma or Bachelor’s Degree in Engineering, Facilities Management, Building Services, Maintenance Management, or a related discipline.
B. Work Experience
- Minimum 7 years’ experience in facilities management, maintenance operations, infrastructure operations, or technical service delivery within a complex operational environment.
- Proven track record in coordinating contractors, service providers, and maintenance activities within airports, transportation hubs, large commercial developments, or critical facilities.
- Hands-on experience administering permit-to-work (PTW) systems, contractor management processes, and operational safety controls.
- Strong working knowledge of Maintenance Management Systems (CMMS), work order management processes, and Service Level Agreement (SLA) monitoring.
- Experience supporting airport operational readiness (ORAT), commissioning, or infrastructure handover activities is desirable.
C. Certifications & Licenses
Required (Post-Appointment):
- Safety Management System (SMS) Training.
- Permit-to-Work (PTW) Training.
Desirable:
- Technical or Facilities Management professional qualification.
- Contractor Safety Management Training.
- Fire Safety Awareness Training.
- Airside Driving Permit (ADP) where operational duties require airside access.