Airport Duty Manager

JOB PURPOSE

Airport Duty Manager leads and coordinates airport operations during assigned shifts, serving as the airport’s senior operational representative. The role oversees real-time operations, manages disruptions and emergencies, coordinates stakeholders, and ensures safe, secure, efficient, and compliant airport operations.

KEY ACCOUNTABILITIES

1. Airport Operational Command, Control & Decision-Making
   
   • Exercise delegated operational authority on behalf of the Airport Operations Director and represent the Airport Operator before the Airport Authority and relevant government agencies during assigned shifts.
   • Lead AOCC operations and maintain airport-wide situational awareness, operational oversight and senior on-shift decision-making.
   • Coordinate real-time responses to IRROPs, operational disruptions, incidents and elevated-risk events, including LVP activation and related operational restrictions.
   • Coordinate implementation of the AOP, contingency arrangements, business continuity plans and operational recovery strategies.
   • Ensure significant operational decisions, restrictions, incidents and coordination activities are accurately recorded in the Airport Operational Log.
2. Stakeholder Coordination, Recovery Management & Operational Resilience
   
   • Act as the primary operational escalation point for airlines, ground handling providers, airport departments and government authorities during assigned shifts.
   • Coordinate resources, priorities and recovery objectives across stakeholders during operational disruptions.
   • Coordinate with VATM, A08, emergency services and relevant authorities to maintain safe and efficient airport operations.
   • Chair operational coordination meetings, disruption management activities and escalation processes for significant operational events.
   • Prepare operational reports and post-event reviews and conduct structured shift handovers to ensure operational continuity.
3. Safety, Emergency Management & Construction Coordination
   
   • Implement SMS requirements and promote a proactive safety culture across airport operations.
   • Lead the initial operational response to airport emergencies in accordance with the AEP, activate the EOC when required and perform Airport Duty Manager responsibilities until command is formally transferred.
   • Coordinate emergency response with RFFS, medical services, A08, the Airport Authority and other responding agencies.
   • Coordinate operational risk management, support occurrence investigations and oversee corrective actions in coordination with Aviation Safety & Compliance.
   • Ensure airport operations comply with ICAO SARPs, CAAV requirements and approved airport procedures and operational standards.
   • Identify opportunities to improve operational resilience, performance and readiness through lessons learned, operational reviews and continuous improvement initiatives.
4. Operational Resilience & Continuous Improvement
   
   • Monitor operational capacity, constraints and emerging risks and implement appropriate mitigation measures to maintain safe and efficient operations.
   • Coordinate safety arrangements for concurrent construction activities and exercise delegated authority to suspend activities where immediate risks to airport safety or operational continuity exist. 
   • Apply collaborative operational decision-making principles appropriate to GBIA's foundation-phase operating model and support progressive A-CDM implementation.
   • Drive improvements in operational resilience, performance and readiness through lessons learned, operational reviews and continuous improvement initiatives.

JOB REQUIREMENTS

1. Qualifications
   • Bachelor's Degree in Aviation Management, Airport Operations, Air Transport Management, Business Management or a related discipline.
   • Postgraduate qualifications or advanced training in Airport Operations, Airport Operations Control or a related discipline are preferred.
   • Strong knowledge of airport operational control, aviation safety and integrated airport operations within a regulated aviation environment.
2. Work Experience
   • Minimum 10 years of experience in airport operations, airline operations control, AOCC or a comparable aviation operational environment.
   • Demonstrated experience as an Airport Duty Manager, AOCC manager, shift manager, operational supervisor or operational coordinator, with responsibility for airport-level decision-making.
   • Strong understanding of integrated operations across airside, terminal and landside environments.
   • Proven experience managing IRROPs, operational disruptions, emergency situations and operational recovery in complex multi-stakeholder environments.
   • Experience using AODB, airport operational control systems and operational reporting tools, with strong knowledge of ICAO SARPs, SMS and applicable civil aviation regulations.
3. Certifications & Licenses
   
   • Airport Operations qualification or equivalent aviation industry certification is preferred.
   • ICAO Safety Management System (SMS) training.
   • Airport Emergency Plan (AEP) and Incident Command System (ICS) training.
   • Airport Security Identification Permit – mandatory.
   • Valid Airside Driving Permit (ADP) – mandatory.